A hosted dialler is also known as a virtual dialler and are usually used in large business’s such as call centres and places where the business would need to reach out to a lot of customers and also answer a lot of calls. Hosted diallers will use a system in the computer which would call a number of customers all at once on behalf of the workplace. This is brilliant for places such as a call centre or a telemarketing place where the customer can take the call and answer any questions if they would like to instead of the employee having to make individual calls which is time consuming and costly.
Hosted diallers not reduce outgoing costs to your business but also have many other features in which you will be pleasantly surprised with for example quick call routing time to minimize the waiting time from the customers to the transfer of employee which will lessen costs straight away. Also a call line identification which may pop up at customer services for easier reference and a better service to your customers. As well as this the hosted dialler can hold a built in voice recording system in which may indentify the customer and the employee which may be easily stored and represented in any reporting system. Also it can hold an answering machine detection which can leave a message automatically and call back without having to involve the customer service team, saving time and money in the long run.
Hosted diallers are really beneficial to your business especially if you do work in a call centre/telesales environment. You can Increase your employee productivity by using this non human call system which saves you vast amounts of agents call time. Also your employees will be able to stay connected to a steady flow of calls and by using hosted diallers with your web you will be able to watch your employee performance. Also you will be able to provide high quality customer experiences on every call using the hosted dialler which will support automatic workflow, call back scheduling and customer record updates. This will promote positive feedback to the business and great employee moral.
Revive Management can help you set up and manage a hosted dialler solution that can save you time and money.