The world today is a fast paced, competitive place and with the economy worldwide being at an all time low it is vital that business owners everywhere do absolutely everything they possibly can to keep their company working to the highest productivity level possible. Arguably the most effective way of achieving optimum results in by creating a customer experience strategy.
Every responsible business owner knows that repeat business and recommendations are the most important marketing tool available and the only way to ensure that this happens is by providing a first class service each and every time. As consumers we expect only the very best and will use businesses that go above and beyond the norm. One of the best ways of showing your customers that you care and to create a successful repeat business flow is with a customer experience management programme.
The Academy of Service Excellence is based in Disley Cheshire and was founded and run by one of Europe’s most popular customer experience strategy speakers Chris Daffy. After a career spent in sales, marketing and customer service Chris incorporated the Academy of Service Excellence in 2000 to provide a specialised service helping clients from a wide range of sectors to identify the best service improvement programme via customer experience management and customer experience strategy.
Chris understands the need within every successful business to create a first class service and has created programmes, books, articles and workshops to pass on this knowledge. We are flexible in our approach and can create a customer experience strategy for your individual requirements; a successful customer experience management system will lead to increased customer satisfaction and increased sales.
When a company has taken the time to implement a customer experience strategy it proves to any potential customer that the company really do care and are committed to training their staff and providing a better quality service.
Customer Experience Strategy from customerserviceuk.com. For all of your customer service training wants and needs, why not check out our fantastic Customer Experience Management.