A reception counter is always busy

Staff working at a reception counter must maintain a professional appearance at all times and deal with people at all levels in a courteous and helpful manner. They are expected to be the first point of contact for those entering the premises of an organisation or contacting a business via the telephone or even e-mail. They need to maintain a warm and friendly manner even during difficult times and must also be able to record and pass on messages successfully. Most businesses and organisations employing several people are likely to employ someone working on a reception counter in some capacity, and even in supermarket, you’re likely to find a customer service desk that works on similar principles.

Multi-tasking

When you approach a reception counter as a visitor to a business, you’ll be expected to sign. You’ll then usually be directed to the people you are booked into see. People working on a reception counter often need to multi-task and may have a workload to prioritise alongside meeting and greeting visitors. Sometimes they will deal with scheduling appointments, issuing passes, various administrative tasks and taking bookings. They will be expected to attend to various procedures simultaneously and will be organised enough to multi-task without neglecting anything. They may deal with mail and perhaps produce documents such as letters and work with spreadsheets when they are not welcoming visitors. A reception counter is usually a hive of activity, so it’s important that a receptionist is able to keep a cool head under pressure and think on their feet.

Prioritise your workload

Someone working on a reception counter must have an ability to diffuse stressful situations and deal with people calmly even if they become aggressive. They may also be called upon to give directions to members of the public are lost and attempting to reach their destination. This means that they will need a strong working knowledge of the immediate locality. A reception counter is a busy place and it’s never likely that someone working behind one will become lost for something to do – experience brings with it the ability to identify important tasks without being instructed to do so, and a good receptionist will be expected to prioritise their workload without instructions from elsewhere.

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